This short video said it well. Enjoy.
Never let your employees (or yourself for that matter) answer a customer or client’s question with “no.”
“No” is a conversation ender and what you really want are conversation extenders.
Get more information at Video: Never Say No to a Potential Customer.
- Videos and Secrets Draw More Referrals (ducttapemarketing.com)
- 5 Ways To Achieve A Profitable Customer Experience (blogs.sap.com)